Questions about which battery fits your scooter, how installation works, or where your order is? We love helping, and we answer every message within one business day. Prefer to talk to a person? So do we. Call during business hours and a real member of our team picks up, looks up your scooter, and gets you sorted out. No phone trees, no scripts, no rush.
Fill out the form below and tell us about your scooter. Your brand and model help most, and a photo of your current battery label lets us confirm the size, capacity, and terminal type on the first try. Not sure where to find your model name? Check the tiller near the controls, the frame under the seat, or your original paperwork. And if none of that turns anything up, just send photos of the whole scooter. Identifying batteries is our job, not yours, and we are genuinely happy to do it.
Nearly every mobility scooter runs on two 12 volt batteries working together as a 24 volt system, and those two batteries live or die as a team. When one battery is stronger than the other, the weaker one drags the pair down and both wear out early. That is why we match every pair by capacity and internal resistance before it ships, and why we always recommend replacing both batteries at the same time. It is a small detail that most sellers skip, and it is one of the biggest reasons our batteries last.
Already placed an order? Include your order number in your message and we can pull up your details right away. Every battery order ships free, most orders leave our warehouse within one business day, and you receive tracking by email the moment your batteries ship. If your tracking stalls or your package arrives damaged, contact us immediately and we will make it right.
Scooter running short on range, hesitating on hills, or refusing to charge? Before you buy anything, reach out and describe what is happening. Sometimes the fix is a loose connection, a worn charger, or a battery gauge that needs a reset rather than a new battery pair. We troubleshoot honestly, and if your batteries still have life in them, we will tell you so. When you do need a replacement, you will know it is the real fix and not a guess.
Every battery we sell carries a 12 month warranty, and filing a claim takes minutes, not weeks. Send us your order number, a short description of the problem, and a photo if possible. Our technicians review every claim within one business day and respond with next steps, whether that means troubleshooting, a replacement pair, or a refund. If the battery failed under normal use, you will never have to fight us for the fix.
Do you run a medical equipment store, a repair shop, a senior living community, or a scooter rental fleet? We offer volume pricing, priority fulfillment, and dedicated account support for business customers. We help you stock the right sizes for the scooters your customers and residents actually use, and we keep your most common pairs in ready supply. Email us with the subject line Wholesale, tell us a bit about your operation, and we will set you up with a business account and pricing sheet.
A few questions come up so often that we can save you a message. We ship free everywhere in the United States. Batteries always ship as matched, tested pairs, fully charged and ready to install. We accept returns within 30 days on uninstalled batteries in original packaging. We do not currently ship internationally because battery transport regulations vary by country. And yes, a real person truly does respond within one business day, usually much faster.
Whether you need a fitment check, installation help, honest troubleshooting, or just a little reassurance before you order, reach out. Keeping you moving is the whole reason we do this, and no question is ever too small.
